SACO — Fryeburg Water Co. and Maine Water have reached a contractual agreement that calls for Maine Water to serve the 850 public water customers in Fryeburg and East Conway, New Hampshire.
According to a written statement from Maine Water, the Saco-based company will operate and maintain the public water system, including customer service, billing and accounting.
Starting Aug. 15, the system in Fryeburg will be staffed and operated with Maine Water Co. employees. All day-to-day water treatment, distribution and maintenance of the water system will be Maine Water’s responsibility, in compliance with all water quality rules and regulations.
In addition, Maine Water will read meters, issue water bills and process payments for customers, and will handle all customer calls and inquiries.
“With recent personnel changes at the Fryeburg Water Co., engaging with Maine Water as a management company is a good solution for our customers and communities,” Jean Andrews, vice president of the Fryeburg Water Co., said in the statement.
“Maine Water can provide continuity of service and meet the public health and safety needs of the community. Maine Water has a deeper bench of employees to call upon to operate the water system,” she said.
Fryeburg customers have been mailed letters outlining the change, with additional details about the transition, customer service contact information and new services available.
Maine Water serves 32,000 customers, or a population of 100,000, in over 20 communities throughout the state.
For more information, visit MaineWater.com.
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